SmartLink POS

Account & Data Deletion

SmartLink POS users can request deletion of their account and related business data at any time. This page explains how to make a deletion request and what happens after the request is received.

How to request deletion

1. Send a deletion request to SmartLink POS support using the support contact shown in the app, the website, or the Google Play listing.
2. Include the registered account email or phone number, business name, and a short message saying that you want your SmartLink POS account deleted.
3. SmartLink POS may verify ownership before deleting the account to protect your business data from unauthorized deletion.

What data is deleted

Deletion may include your account profile, business workspace data, customer records, product and inventory records, sales records, uploaded business assets and other data linked to the account.

What may be retained

Some records may be retained for a limited period where required for legal, tax, security, fraud prevention, backup recovery or dispute-resolution purposes. When retention is no longer required, the data is deleted or anonymized.

Processing time

SmartLink POS aims to respond to deletion requests within 7 business days and complete eligible deletion requests within 30 days after verification.

SmartLink POS does not sell user data. Data may be processed only by service providers required to operate the system, such as hosting, email, SMS or payment services where needed.